Guest Lodging Policies

SECTION 1 — AGE REQUIREMENT

Guests must be 21 years of age to reserve a room and must remain on-site for the duration of the reservation. Guests under 21 may occupy a room only when accompanied by a parent, legal guardian, or responsible adult age 21 or older.

SECTION 2 — OCCUPANCY

All room rates include two guests. Maximum occupancy is two guests per bed. Exceeding posted occupancy limits is not permitted at any time.

SECTION 3 — IDENTIFICATION & REGISTRATION

All primary guests must present a valid government‑issued photo ID and complete registration upon arrival.

SECTION 4 — SMOKE‑FREE POLICY

In compliance with the Wisconsin Statewide Smoking Ban, all indoor spaces and common areas are smoke‑free.

Violation Fee: A $500 cleaning fee will be charged for smoking in prohibited areas.

SECTION 5 — ACCESSIBILITY

Maxwelton Braes Lodge is committed to digital and physical accessibility. For detailed accessibility information or accommodation requests, please contact the front desk directly.

SECTION 6 — CHECK‑IN & CHECK‑OUT

Check‑In: 3:00 PM
Check‑Out: 10:00 AM
Early arrivals or late departures may incur an additional fee.

SECTION 7 — LATE ARRIVALS

Guests arriving after 6:00 PM must call the front desk ahead of time to arrange late check‑in.

SECTION 8 — MINIMUM STAY REQUIREMENTS

Three‑night minimum on weekends
Two‑night minimum on weekdays

SECTION 9 — CONDUCT & QUIET HOURS

Excessive noise, disruptive behavior, and non‑registered visitors in guest rooms after hours are strictly prohibited. Guests are expected to always conduct themselves respectfully toward fellow guests and staff.

SECTION 10 — CANCELLATION POLICY

Cancellations made 14 days or more before arrival receive a full refund minus a $50 processing fee.
Cancellations made within 14 days of arrival forfeit the entire deposit, regardless of circumstances.

SECTION 11 — EARLY DEPARTURE

Guests checking out before their scheduled departure date remain responsible for the full cost of the entire reserved stay.

SECTION 12 — PET POLICY

Maxwelton Braes Lodge is a pet‑free facility. Service animals as defined by the Americans with Disabilities Act are welcome.

Violation Fee: Evidence of a pet in a guest room will result in a $500 cleaning fee (does not apply to ADA‑recognized service dogs).

SECTION 13 — DAMAGE & EXTRAORDINARY CLEANING

Guests are responsible for any damage to Lodge property, missing items, or extraordinary cleaning required due to the actions of the guest or their party. The Lodge may charge the credit card on file for the reasonable cost of repair, replacement, or additional cleaning.

SECTION 14 — RESORT FEE

A mandatory $20 daily resort fee applies per room, per night, and is subject to applicable local taxes.

SECTION 15 — HOUSEKEEPING

Traditional stay‑over housekeeping is available upon request only. Guests may arrange housekeeping by contacting the front desk.

SECTION 16 — DEPOSIT

A 50% deposit is charged at the time of booking to secure the reservation.

SECTION 17 — TAXES & PAYMENT

Room rates are subject to 11.5% tax. A valid credit card is required at check‑in.

SECTION 18 — OUTSIDE FOOD & BEVERAGE POLICY

No outside alcoholic beverages or outside food may be consumed in any public spaces of the property.

Maxwelton Braes Lodge and Gatsby’s Grille hold both liquor and food service licenses that cover all public areas of the Lodge. Under Wisconsin liquor license laws, alcohol purchased outside the property may not be consumed in any licensed public area, including hallways, lounges, lobby spaces, patios, porches, or any indoor/outdoor common areas.

Outside beverages may be consumed in your lodge room only.

Outside food is not permitted in public spaces where food is being served.

MAXWELTON BRAES LODGE

Policies effective as of October 2026.

Subject to change without notice. Please contact the front desk with any questions