Lodging Policies

Deposit & Cancellations

You need to be 21 years or older to book, secure, and rent a room.

A deposit of 50% is required at time of booking.  Payment in full is required for one-night stays and is non-refundable.  Deposits are credited to the last night of your stay.  You are financially responsible for the entire period of your reservation, which includes “no shows”.  Reservations will be held until 8:00 AM the day following your scheduled day of arrival.

In the event you must cancel your reservation, notice must reach our office at least 15 days prior to your scheduled arrival to guarantee a refund of your deposit minus a $10 processing fee. If you are within the 15 day time frame, you will receive a gift certificate for a future stay.

Please note a reservation is not guaranteed until a deposit has been placed to secure the booking.  To avoid any misunderstandings, you will be charged for the number of nights reserved – even if you leave a day or two early.  Please check your email confirmation, arrival, and departure dates.

A confirmed reservation is a two-way commitment.  We commit to holding a particular unit for the desired dates, therefore not selling it to someone else, and you commit to staying in that unit for the dates we have held for you.

Minimum Night Stay

There is a three night minimum stay on all Festival & Holiday Weekends.

Rates subject to availability and change without notice.

Check In Time: 3:00 p.m.
Check Out Time: 10:30 a.m. There are additional costs for late check outs.

Rates based on Double Occupancy. $10/Additional Adult

Rates do not include tax.

Other Policies

There will be a $25 charge for each lost key.

Please note – Pets, private grills, tents or campers are not permitted on resort grounds. No telephones are in accommodations. Internet is strongest in the lodge. There is also internet service in our Rustic Cabin Rooms.

All rates are subject to 5 1/2% sales tax and 5 1/2% room tax.

We accept the following: Visa & MasterCard

Smoke-Free Environment • Sorry, No Pets

 

 

For more information or reservations, please call 920-839-2321 or email us at info@maxweltonbraes.com.   Phone reservations and inquiries are available between 8 AM – 5PM.  Online reservations are available 24/7.